Job Description
Join our dynamic team at Urban Hospitality Group as a Full-Time Weekend Operations Manager in Philadelphia, PA! We're seeking a highly motivated individual to oversee our weekend operations, ensuring exceptional service and seamless functionality. This immediate-start opportunity is perfect for a dedicated professional who thrives in fast-paced environments and wants to make a tangible impact on customer experiences.
Responsibilities
- Manage daily weekend operations, including staff scheduling and supervision
- Ensure adherence to company policies and quality standards across all departments
- Handle customer inquiries and resolve complaints promptly and effectively
- Monitor inventory and coordinate with suppliers for weekend operational needs
- Train and mentor weekend staff on best practices and service excellence
- Prepare weekly performance reports and implement improvement strategies
- Collaborate with management team to optimize weekend workflows
Qualifications
- 3+ years in supervisory/management role, hospitality or retail preferred
- Strong leadership, communication, and conflict resolution skills
- Ability to work flexible weekends and holidays
- Proficiency in scheduling and inventory management software
- High school diploma; bachelor's degree in hospitality/business a plus
- Valid driver's license and reliable transportation
- Proven track record of improving operational efficiency