Job Description
Join InnovateTech Solutions, Charlotte's leading IT service provider, as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our diverse client base. Enjoy competitive benefits, flexible work arrangements, and opportunities for career growth in a collaborative environment. Be part of a team that values innovation and employee development!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network issues efficiently
- Manage service tickets using Zendesk and maintain accurate documentation
- Train end-users on IT systems and best practices
- Collaborate with network and security teams for complex issues
- Implement IT policies and procedures across client environments
- Monitor system performance and proactively address potential problems
Qualifications
- 2+ years of experience in IT help desk support
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills with network fundamentals
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to work flexible hours including occasional on-call duties
- Valid driver's license for occasional on-site visits