Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Omaha! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. This hybrid role combines on-site troubleshooting with remote assistance, offering a perfect blend of hands-on problem-solving and digital collaboration. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation. If you're passionate about technology and helping others thrive, apply today to become an integral part of Omaha's premier IT solutions provider.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and in-person
- Diagnose and resolve desktop/laptop problems, including OS, security software, and peripheral devices
- Manage service ticket systems with SLA adherence and accurate documentation
- Deploy and configure new workstations and mobile devices
- Train users on company systems and best practices
- Collaborate with senior IT staff on complex incidents and infrastructure projects
- Maintain asset inventory and software licensing compliance
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification (preferred)
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong troubleshooting methodology and customer service skills
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 25 lbs and work in a hybrid office setting
- Valid Nebraska driver's license (for occasional site visits)