Job Description
Join our dynamic IT team as a Help Desk Support Specialist in vibrant New Orleans! We're seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. Perfect for problem-solvers passionate about technology and service excellence.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all interactions using ticketing systems (ServiceNow/Jira)
- Onboard new employees with device setup and account provisioning
- Collaborate with Tier 3 engineers for complex escalations
- Implement security protocols and patch management procedures
- Train users on software applications and company systems
Qualifications
- Associate's degree in IT or equivalent experience (CompTIA A+ preferred)
- 2+ years in technical support or help desk environment
- Proficiency in Windows OS, Active Directory, and cloud services (O365/AWS)
- Experience with ticketing systems and remote support tools
- Strong diagnostic and problem-solving abilities
- Excellent communication and customer service skills
- ITIL Foundation certification a plus