Job Description
Join our dynamic IT team at TechSolutions Inc. as a Help Desk Support Specialist and become the go-to technical hero for our growing client base. We're seeking a customer-focused professional with a passion for problem-solving to deliver exceptional remote and onsite support. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise drives innovation.
Our ideal candidate thrives in fast-paced settings and values continuous learning. You'll work with cutting-edge technologies while mentoring junior staff and optimizing support processes. If you're ready to elevate your career in a company that invests in your growth, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve user problems efficiently using ticketing systems (ServiceNow/Jira)
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document solutions in knowledge base and contribute to SOP development
- Collaborate with network and security teams on escalated issues
- Conduct user training on new technologies and best practices
- Monitor system health and proactively address potential disruptions
Qualifications
- 3+ years of experience in help desk or technical support roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft 365, and cloud platforms (Azure/O365)
- Strong troubleshooting skills with diagnostic methodologies
- Excellent written/verbal communication and customer service aptitude
- Experience with remote access tools (TeamViewer/AnyConnect)
- Ability to prioritize tasks in high-pressure environments