Job Description
Join our award-winning IT team in Memphis and make an immediate impact! TechSolutions Memphis is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This is your chance to launch or advance your career in IT with a company that invests in your growth. We offer competitive compensation, comprehensive benefits, and a dynamic work environment where your problem-solving skills shine.
As the first point of contact for technical issues, you'll diagnose and resolve hardware/software challenges while maintaining stellar customer satisfaction. If you thrive in fast-paced settings and love turning technical headaches into seamless solutions, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for 50+ daily client tickets
- Diagnose and resolve hardware/software issues across Windows, macOS, and mobile platforms
- Manage Active Directory accounts, VPN configurations, and network connectivity problems
- Document all interactions using ServiceNow with precise ticket details and resolution steps
- Collaborate with senior engineers on escalated issues while maintaining SLA compliance
- Deploy and configure new workstations using imaging tools like SCCM
- Conduct quarterly IT security awareness training for employees
Qualifications
- 2+ years of hands-on help desk or desktop support experience
- CompTIA A+ or equivalent certification (required)
- Proficiency in Windows 10/11, Office 365, and basic networking concepts
- Exceptional troubleshooting skills with hardware diagnostics and software conflicts
- Strong customer service orientation with ability to de-escalate frustrated users
- Experience with ticketing systems (ServiceNow, Zendesk, or Jira)
- Basic knowledge of Active Directory, DNS, and DHCP protocols
- Valid Tennessee driver's license for occasional on-site support