Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Kansas City, MO! We're seeking a tech-savvy professional to deliver exceptional customer service while resolving hardware/software issues. This is an immediate opening for a full-time role offering competitive pay, growth opportunities, and a collaborative environment. If you're passionate about problem-solving and thrive in fast-paced settings, apply today!
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS systems and enterprise applications
- Manage ticket queues via ServiceNow with SLA-driven prioritization
- Provide remote and on-site support for 150+ employees
- Document solutions in knowledge base and maintain asset inventory
- Collaborate with network/security teams on escalated incidents
- Train users on new software implementations
Qualifications
- 2+ years in Tier 1/2 help desk support or equivalent experience
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in Active Directory, VPN, and Office 365 troubleshooting
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Strong written/verbal communication skills
- Ability to lift 15lbs for hardware support duties
- Must pass background check and drug screening