Job Description
Launch your tech career with TechFuture Academy! We're seeking passionate teens to join our dynamic help desk team in Boston. Gain hands-on experience troubleshooting hardware/software issues while developing critical customer service skills in a collaborative, mentor-driven environment. Perfect for students eager to explore IT careers with flexible scheduling aligned with school commitments.
Responsibilities
- Diagnose and resolve technical issues (hardware/software/network)
- Provide exceptional customer support via phone/in-person channels
- Document tickets using ITSM systems (e.g., Zendesk)
- Install/configure software and peripherals
- Train users on tech best practices
- Collaborate with senior technicians on complex issues
- Conduct routine system maintenance checks
Qualifications
- Currently enrolled high school student (16-19 years)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in teams
- Customer service mindset with patience
- Basic networking concepts familiarity
- Flexible availability including weekends
- Valid Massachusetts work permit required