Job Description
We are seeking a dynamic Help Desk Support Specialist to join our growing IT team in the heart of Jacksonville, FL. If you thrive on solving complex technical problems and providing exceptional user support, this is the opportunity for you. We offer a collaborative environment, competitive benefits, and the chance to work with cutting-edge technology to support our diverse client base.
Why Join Us?
We are committed to employee growth and offer comprehensive training programs, flexible work arrangements, and a culture that values innovation and customer-centricity.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems (e.g., Jira, ServiceNow).
- Diagnose and resolve hardware, software, and network connectivity issues for internal staff.
- Manage and maintain hardware inventory, including laptops, printers, and peripherals.
- Assist in the deployment, configuration, and imaging of new user workstations and software applications.
- Document all technical issues and resolutions in our Knowledge Base to improve future support efficiency.
- Collaborate with senior IT staff to improve service delivery and implement security best practices.
- Conduct basic user training on new software and hardware tools.
Qualifications
- High school diploma or GED; Associate’s degree in Information Technology or related field preferred.
- 1-3 years of proven experience in help desk or IT support roles.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to troubleshoot issues both remotely and in-person.
- Strong problem-solving skills and a customer-first mindset.