Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Philadelphia! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. This immediate opening offers competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. If you're passionate about solving technical challenges and supporting users, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Troubleshoot hardware, software, and network issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document support cases in ticketing systems with detailed resolution notes
- Collaborate with senior engineers to resolve complex technical escalations
- Conduct user training on new systems and security protocols
- Monitor system health and proactively address potential issues
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 2+ years of experience in help desk or technical support role
- Proficiency with Windows OS, Microsoft Office 365, and Active Directory
- Experience with ticketing systems (ServiceNow/Jira) and remote desktop tools
- CompTIA A+ or equivalent certification required
- Strong communication skills and customer service aptitude
- Ability to prioritize tasks in fast-paced environments