Job Description
Are you a tech-savvy teen looking to kickstart your IT career? Join our dynamic team as a Help Desk Support Specialist in Long Beach! We're seeking enthusiastic young professionals eager to provide exceptional customer service while solving technical challenges. Gain hands-on experience with cutting-edge systems while building valuable skills for your future. Perfect for students seeking flexible hours and career growth opportunities!
Responsibilities
- Resolve technical issues via phone, email, and in-person support for diverse clientele
- Install, configure, and troubleshoot hardware/software systems
- Document tickets using ticketing systems with clear, concise details
- Provide remote assistance to users experiencing connectivity or application problems
- Collaborate with senior technicians on complex technical escalations
- Maintain accurate inventory of IT assets and software licenses
- Conduct user training on new systems and best practices
Qualifications
- High school student or recent graduate (ages 16-19)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and critical thinking abilities
- Excellent verbal communication skills and patience
- Ability to work independently and in team environments
- Valid driver's license preferred for occasional equipment transport
- Customer service experience or technical certifications a plus
- Availability to work evenings and weekends as needed