Job Description
Join our award-winning customer service team at Omaha Connect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking dynamic careers in customer support. This is your opportunity to launch a fulfilling role with competitive pay, comprehensive benefits, and growth opportunities in Omaha's thriving business district.
Why Choose Us?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Flexible scheduling options
- Recognition and advancement programs
Event Details:
Date: October 15, 2023
Time: 9:00 AM - 4:00 PM
Location: 456 Gateway Center, Suite 200, Omaha, NE 68131
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns efficiently while maintaining service standards
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed key performance metrics (call volume, resolution time)
- Participate in continuous improvement initiatives
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Typing speed of 40+ WPM with high accuracy
- Problem-solving abilities with a customer-first mindset
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience in fast-paced environments