Job Description
Join our award-winning call center team at ConnectSphere Solutions! We're hosting an exclusive hiring event for motivated professionals to fill full-time positions in Tampa, FL and New York, NY. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment. No experience? No problem! We provide paid training and mentorship programs. Apply today and transform your career!
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing with accuracy
- Document interactions and maintain detailed records in CRM systems
- Meet/exceed performance metrics including call handling time and satisfaction scores
- Collaborate with team members to ensure consistent service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work evenings/weekends and rotating shifts
- U.S. work authorization and clear background check