Job Description
Join our elite customer service team at CustomerConnect Solutions! We're hosting a exclusive hiring event in Jacksonville to fill 25+ Call Center Representative positions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Bring your resume and passion for customer excellence—interviews on the spot!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team to optimize customer journeys
- Participate in ongoing training programs
- Uphold company compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends