Job Description
Join our award-winning customer support team as a Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional virtual assistance during weekend shifts. With comprehensive paid training and a dynamic remote-friendly environment, you'll become a master of resolving inquiries via live chat while advancing your career in digital customer experience. Our Jacksonville-based team offers competitive compensation, flexible scheduling, and growth opportunities into senior technical roles.
Responsibilities
- Deliver real-time chat support to resolve technical and billing inquiries
- Document interactions using CRM systems with 98% accuracy
- Collaborate with Tier 2 support for complex escalations
- Maintain 95% customer satisfaction rating through empathetic communication
- Adhere to SLA targets for average response time (ART)
- Participate in bi-weekly training on new products and protocols
- Contribute to knowledge base improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 40 WPM typing speed with 95% accuracy
- 6+ months customer service experience preferred
- Proficiency in Zendesk or similar chat platforms
- Exceptional written communication skills
- Ability to multitask across 3+ concurrent chats
- Weekend availability (Sat-Sun 8am-8pm)
- US residency and reliable internet connection