Job Description
Join our exclusive hiring event for Call Center Night Shift positions across Kansas City, MO and Texas! ConnectSphere Solutions is seeking passionate professionals to deliver exceptional customer service in a dynamic, supportive environment.
Why Join Us?
- Competitive hourly pay with night shift differential
- Comprehensive benefits package (health, dental, vision)
- 401(k) with company match
- Paid training and career advancement opportunities
- Modern, collaborative workspace
Event Details:
- Date: October 15, 2023
- Time: 9:00 AM - 5:00 PM
- Location: 123 Innovation Drive, Kansas City, MO 64106
Bring your resume and be ready for on-the-spot interviews! Multiple positions available in both Kansas City and Texas locations.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (call handling time, CSAT)
- Collaborate with team members to ensure seamless service
- Adhere to compliance protocols and security standards
- Participate in ongoing training for product knowledge
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service or call center experience preferred
- Typing speed: 35+ WPM with high accuracy
- Strong problem-solving and active listening skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Must pass background check and drug screening
- Reliable transportation to Kansas City event location