Job Description
Join our exclusive hiring event for night shift call center positions in Minneapolis, MN and Illinois! Premier Customer Solutions is seeking dedicated professionals to join our dynamic team. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities.
Event Details:
Date: October 5, 2023
Time: 10:00 AM - 4:00 PM
Location: 123 Career Center Dr, Minneapolis, MN 55401 (with additional sites in Illinois)
Bring your resume and prepare for on-the-spot interviews!
Why Join Us?
• Competitive hourly rates with night shift premiums
• Full-time positions with flexible scheduling
• Comprehensive benefits package including health insurance, 401K, and paid time off
• Career advancement opportunities and professional development programs
• Positive, supportive team environment
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Maintain detailed documentation of all customer interactions
- Meet/exceed performance metrics including call handling time and customer satisfaction scores
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and regulatory compliance standards
- Utilize CRM systems to update customer information and track interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to work flexible night shifts (typically 8 PM - 5 AM)
- Strong problem-solving abilities and conflict resolution skills
- Basic computer proficiency with MS Office applications
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer excellence