Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and transform your weekend into a rewarding career! We're seeking passionate professionals to deliver exceptional support to our Charlotte-based clients while enjoying competitive pay and a dynamic work environment. This weekend-only role offers stability, growth opportunities, and the chance to make a tangible impact in your community. Plus, our California-based team provides seamless remote support options for specialized inquiries. Apply now to become part of a company that values your dedication!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with remote teams in California to escalate complex cases
- Meet/exceed weekly performance metrics including CSAT and resolution rates
- Participate in weekend training sessions to enhance product knowledge
- Identify process improvement opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in high-contact environments
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office
- Exceptional communication skills with neutral or Southern US accent
- Ability to work independently during weekend shifts (Sat/Sun 8AM-6PM)
- Strong problem-solving skills with attention to detail
- Flexibility to adapt to changing processes and technologies
- Basic knowledge of Charlotte area businesses (preferred)