Job Description
Join our exclusive hiring event for Chat Support Night Shift positions across San Jose, CA and Georgia! We're seeking passionate individuals to deliver exceptional customer experiences through digital channels.
Why TechConnect?
- Competitive pay with performance bonuses
- Comprehensive training and career growth
- Modern remote-friendly work environment
- Health benefits and retirement plans
Event Details:
Meet hiring managers, interview on-site, and receive same-day offers. Open to all experience levels – we provide full training!
Responsibilities
- Resolve customer inquiries via chat within SLA targets
- Document interactions using CRM systems
- Collaborate with technical teams for complex issues
- Maintain product knowledge through continuous learning
- Upsell products/services when appropriate
- Support multiple chat platforms simultaneously
Qualifications
- High school diploma or equivalent
- Minimum 40 WPM typing speed
- Strong written communication skills
- Ability to work nights (10 PM - 6 AM PT)
- Basic troubleshooting knowledge
- Customer service mindset
- Reliable internet connection