Job Description
Join our exclusive hiring event for passionate individuals seeking entry-level Customer Service Representative opportunities! We're expanding our teams in Atlanta, GA and Dallas, TX with immediate openings offering competitive pay, comprehensive benefits, and rapid career growth paths. No experience required – we provide paid training!
As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support via phone, chat, and email while solving customer inquiries with empathy and efficiency. This is your chance to launch a rewarding career in customer service with industry leaders.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with 100% compliance
- Collaborate with team to resolve escalated issues
- Meet/exceed monthly performance metrics (handle time, resolution rate)
- Participate in continuous improvement initiatives
- Maintain product knowledge through training modules
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to type 40+ WPM with accuracy
- Basic computer proficiency (Windows, Office Suite)
- Resilience under pressure and conflict resolution aptitude
- Flexible availability including weekends/holidays
- Passion for helping others and learning new systems
- Must be authorized to work in the US