Job Description
Are you ready to kickstart your career in New York?
Apex Contact Solutions is hosting a massive Hiring Event for dynamic individuals ready to join a top-tier customer service team. We are looking for motivated people with a positive attitude, regardless of prior experience. Join us for an on-site hiring event where you can interview on the spot and potentially start working the very same week!
As a Customer Service Representative, you will be the friendly voice of our brand, assisting clients with inquiries and ensuring their satisfaction. This is an incredible opportunity to work in a fast-paced environment with excellent growth potential.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on performance.
- No Experience Needed: We provide comprehensive paid training to get you up to speed.
- Modern Environment: Work in a state-of-the-art facility in the heart of Manhattan.
- Benefits Package: Medical, dental, vision, and 401(k) matching available after 90 days.
- Career Advancement: Clear pathways to management and specialized roles.
Responsibilities
- Handle inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently to ensure high satisfaction rates.
- Accurately document customer interactions and account information in our CRM system.
- Provide product information and guide customers through various processes.
- Collaborate with team leads to meet daily and weekly performance metrics.
- Maintain a positive, patient, and helpful demeanor during high-volume periods.
Qualifications
- High school diploma or GED is preferred but not mandatory for the right candidate.
- Strong verbal communication skills and a clear speaking voice.
- Ability to type at least 35 WPM accurately.
- Reliable internet connection and a quiet workspace if working remotely (hybrid options available).
- A positive attitude and a willingness to learn new systems quickly.
- Ability to work flexible shifts, including weekends and holidays.