Job Description
Are you a natural problem solver with a passion for people? We are excited to announce a special Hiring Event for dynamic Customer Service Representatives in Georgia. Join a thriving team where your dedication makes a real impact.
We are looking for individuals who want to build a meaningful career in a supportive, fast-paced environment. Whether you are an experienced professional or just starting out, we provide the training and resources you need to succeed.
Why Join Us?
- Competitive hourly pay ranging from $18.00 to $25.00.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday pay.
- Professional development and career advancement opportunities.
- A collaborative and inclusive company culture.
About the Role:
As a Customer Service Representative, you will be the voice of our brand. You will interact with customers daily, ensuring their needs are met efficiently and professionally.
Responsibilities
- Manage Inquiries: Handle a high volume of incoming calls, emails, and live chat requests with a focus on resolution and customer satisfaction.
- Problem Resolution: Investigate and troubleshoot customer issues, providing accurate information and effective solutions in a timely manner.
- Account Management: Assist customers with account inquiries, order processing, returns, and exchanges using our CRM software.
- Documentation: Accurately record customer interactions and feedback in company databases for future reference.
- Team Collaboration: Work closely with supervisors and team members to meet daily and weekly performance metrics.
- Upselling & Sales: Identify opportunities to recommend additional products or services to enhance the customer experience.
Qualifications
- Education: High School Diploma or GED is required; Associate’s degree preferred.
- Experience: Previous customer service experience is a plus, but we are happy to train motivated candidates.
- Communication: Excellent verbal and written communication skills with a polite and professional demeanor.
- Technical Skills: Basic computer proficiency and typing speed of 40+ WPM.
- Soft Skills: Strong problem-solving abilities, patience, and the ability to remain calm under pressure.
- Schedule: Ability to work flexible shifts, including weekends and holidays.