Job Description
Join our dynamic team at the premier call center hiring event for North Carolina and Georgia! We're seeking passionate individuals to deliver exceptional customer experiences in a fast-paced, supportive environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. On-the-spot interviews available!
Event Details:
Date: August 15, 2023
Time: 9:00 AM - 4:00 PM
Location: Charlotte Convention Center, Ballroom A
Bring: Resume, photo ID, and willingness to start immediately
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining company standards
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Adapt to changing product/service knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM tools
- Flexibility to work evenings/weekends (as needed)
- Positive attitude and resilience under pressure