Job Description
Join Our Exclusive Hiring Event for Night Shift Call Center Agents in San Jose!
We're seeking dynamic professionals to join our award-winning customer service team. Experience competitive pay, comprehensive benefits, and a supportive environment while delivering exceptional customer experiences. Night shift offers unique advantages including quieter work conditions and premium pay differentials.
Why Work With Us?
- Significant shift differential pay
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career development
- Modern, tech-enabled workspace
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve complex billing, technical, and account issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security standards
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Type 40+ WPM with strong computer navigation
- Ability to multitask in fast-paced environments
- Flexible availability for night shifts (10 PM - 6 AM)
- Positive attitude and problem-solving mindset