Job Description
Are you looking for a rewarding career in Tampa? Tampa Connect Solutions is hosting an exclusive Hiring Event to find top talent for our growing Customer Service team. We are looking for friendly, articulate individuals to join our dynamic workforce and provide exceptional support to our clients.
Why Join Our Team?
- Competitive Pay: $16.00 - $22.00 per hour
- Immediate Start Opportunities available for qualified candidates
- Comprehensive Benefits Package (Medical, Dental, Vision)
- Professional Training and Ongoing Development
- Supportive, Team-Oriented Environment
Don't miss this chance to advance your career in a stable and growing industry. Walk-ins are welcome, but we encourage you to apply online in advance to secure your interview slot.
Responsibilities
- Manage inbound and outbound customer calls with a focus on retention and satisfaction.
- Resolve complex customer inquiries using problem-solving techniques and empathy.
- Enter and update customer data accurately into our CRM database in real-time.
- Identify and communicate opportunities to upsell products and services.
- Collaborate with team leads to meet daily and monthly performance goals.
- Maintain a high level of professionalism during every interaction.
Qualifications
- High School Diploma or GED required.
- Minimum of 1 year of customer service experience preferred (entry-level candidates considered).
- Strong verbal communication and active listening skills.
- Ability to type 35+ WPM accurately.
- Proficiency with Microsoft Office Suite and computer navigation.
- Must be willing to work flexible shifts, including evenings and weekends.