Job Description
Join our award-winning customer service team in Kansas City and start your career immediately! We're seeking dynamic individuals to deliver exceptional experiences to our Fortune 500 clients. Enjoy a modern downtown office with free parking, comprehensive benefits, and growth opportunities. No experience necessary – we provide paid training and a supportive team environment. Start earning from day one while making a real impact in our community.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call time, resolution rate)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
- Uphold strict confidentiality and compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills in English
- Ability to type 30+ WPM with accuracy
- Comfortable working in fast-paced environment
- Basic computer proficiency (Windows, internet browsers)
- Reliable transportation to downtown KC location
- Flexible availability including weekends
- Positive attitude and problem-solving mindset