Job Description
Join our award-winning customer service team and start your career immediately! Austin Connect Solutions is seeking passionate individuals for our call center positions in Austin, TX. No experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Perfect for career changers and recent graduates!
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using company knowledge base and tools
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency
- Ability to work in fast-paced environment
- Customer-focused mindset
- Reliable transportation to Austin office
- Availability for flexible shifts (including weekends)