Job Description
Join our award-winning call center team and start your career immediately! Global Customer Solutions Inc. is seeking energetic and customer-focused individuals for full-time call center positions in Indianapolis, IN. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with opportunities for advancement. No experience necessary – we provide paid training!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions and maintain accurate records in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to improve customer satisfaction
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing speed of 30+ WPM
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening