Job Description
Join our award-winning call center team at Omaha Connect Solutions! We're hosting an exclusive immediate hiring event for motivated individuals seeking dynamic customer service careers. No experience necessary—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and rapid advancement opportunities. Work in a modern, supportive environment where your contributions are valued.
Event Details: October 15-17, 2023 | 9 AM - 5 PM | 456 Customer Service Drive, Omaha, NE. Bring your resume and enthusiasm!
Responsibilities
- Handle 50+ daily inbound/outbound customer calls with professionalism
- Resolve billing inquiries, technical issues, and service disruptions
- Document all interactions in CRM system with 99% accuracy
- Meet/exceed KPIs: Average Handle Time (AHT), First Call Resolution (FCR)
- Collaborate with support teams for complex issue escalation
- Participate in monthly product knowledge workshops
- Maintain 95% attendance and punctuality standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience preferred
- Typing speed: 35+ WPM with 98% accuracy
- Proficient in Windows OS and CRM software
- Ability to work flexible shifts including evenings/weekends
- Clear verbal communication skills in English (Spanish bilingual a plus)
- Pass background check and drug screening