Job Description
Join Omaha's Premier Call Center for Immediate Employment! Omaha Connect Solutions is hosting a hiring event for motivated Customer Service Representatives. We're seeking passionate individuals to deliver exceptional support while advancing their careers in Nebraska's thriving business hub.
Why Choose Us?
- Immediate Start: Onboarding within 48 hours for qualified candidates
- Competitive Pay: $18.50-$22.00/hr + performance bonuses
- Growth Path: Clear advancement to team lead/supervisor roles
- Modern Facility: State-of-the-art tech and ergonomic workstations
- Supportive Culture: Mentorship programs and team-building activities
Hiring Event Details:
Date: October 20, 2023 | Time: 9:00 AM - 5:00 PM
Location: 456 Customer Care Plaza, Omaha, NE 68131
Walk-ins welcome! Bring ID and resume for same-day offers.
Responsibilities
- Handle 50+ daily customer inquiries via phone/chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed KPIs including CSAT scores, AHT, and first-call resolution
- Document interactions accurately and maintain HIPAA/GDPR compliance
- Collaborate with cross-functional teams to improve service processes
- Participate in quarterly training for new product launches
- Support overflow call volumes during peak seasons
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Typing speed: 35+ WPM with 95% accuracy
- Proficiency in CRM software (Salesforce/Zendesk)
- Strong conflict resolution and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Pass background/drug screening (paid by employer)