Job Description
Join our award-winning call center team in Raleigh, NC! We're hiring immediately for motivated individuals with no prior experience required. Enjoy comprehensive paid training, competitive pay, and career growth opportunities. Work in a modern, supportive environment with flexible scheduling options. Why Choose Us?
- Paid Training: 2-week paid certification program
- Immediate Start: Begin your career within days
- Benefits Package: Health insurance + 401(k)
- Advancement: Clear path to team lead/supervisor roles
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Meet/exceed daily performance metrics (call volume, resolution time)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication skills (verbal/written)
- Ability to type 25+ WPM with accuracy
- Customer service mindset and problem-solving aptitude
- Reliable transportation to our Raleigh office
- Flexible availability including evenings/weekends
- No experience necessary – we train you!