Job Description
Start Your Career Immediately in Philadelphia! ConnectServe Solutions is urgently hiring passionate Call Center Agents for our downtown Philadelphia location. No experience needed – we provide comprehensive training! Join our award-winning team and enjoy competitive pay, flexible scheduling, and rapid advancement opportunities.
As a key member of our customer experience team, you'll handle inbound/outbound calls for Fortune 500 clients while developing valuable communication and problem-solving skills. We offer same-week onboarding and immediate start dates for qualified candidates.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service requests using CRM systems
- Meet/exceed performance metrics including call quality and resolution targets
- Document interactions accurately in Salesforce and ticketing systems
- Collaborate with supervisors to improve customer satisfaction scores
- Participate in ongoing product knowledge training
- Maintain HIPAA/FERPA compliance for sensitive data handling
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills and clear articulation
- Ability to type 30+ WPM with basic computer proficiency
- Flexible availability including evenings/weekends (12-hour shifts)
- U.S. citizenship or permanent residency required
- Pass background/drug screening (provided free)
- Previous call center experience preferred but not required