Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the voice of our brand! We're seeking passionate professionals to deliver exceptional customer experiences from the comfort of their homes. As a leader in customer support with Milwaukee roots and Pennsylvania operations, we blend local expertise with remote flexibility.
This full-time remote role offers competitive compensation, comprehensive benefits, and career growth opportunities. If you thrive in dynamic environments and value making a real impact on customers' lives, this is your chance to shine!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve complex issues using multi-channel tools while maintaining high CSAT scores
- Document interactions accurately in CRM systems and escalate specialized cases appropriately
- Collaborate with cross-functional teams to improve service processes and knowledge bases
- Proactively identify upsell opportunities aligned with customer needs
- Maintain strict compliance with privacy regulations and company policies
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in remote or hybrid settings
- Exceptional verbal/written communication and conflict resolution skills
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and MS Office Suite
- Ability to work independently with strong time management skills
- Reliable high-speed internet and dedicated home workspace
- Must reside in Milwaukee, WI or Pennsylvania region