Job Description
Join our award-winning customer service team in Portland and start your new career immediately! We're seeking motivated individuals to join our dynamic call center environment where your skills will make a real impact. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values growth and work-life balance. No experience necessary – we provide paid training and flexible schedules. Apply today and begin earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency and typing skills (30+ WPM)
- Customer service mindset with patience and adaptability
- Reliable transportation to our downtown Portland location
- Availability to work evenings/weekends as needed