Job Description
Join our award-winning call center team in San Jose, CA with immediate openings! Global Connect Solutions is seeking passionate Customer Service Representatives to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Our hiring event is happening this week – don't miss your chance to start a rewarding career today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule availability (evenings/weekends required)
- Positive attitude under pressure
- Basic computer proficiency (MS Office suite)