Job Description
Are you looking for a career that offers immediate growth and stability? Apex Contact Solutions is currently hosting a high-impact Hiring Event in San Jose, CA, and we are seeking dynamic individuals to join our elite customer service team. We specialize in providing exceptional support to national clients and offer a supportive environment where your voice matters.
Why Join Our Team?
We are looking for problem-solvers who can turn a frustrated caller into a loyal brand advocate. If you have a professional demeanor and a passion for helping others, apply today!
Why Join Our Team?
- Immediate Start: Get hired on the spot for our upcoming shifts.
- Competitive Pay: Earn between $18.00 and $22.00 per hour with performance bonuses.
- Comprehensive Benefits: Health, dental, and vision insurance available after 90 days.
- No Experience Needed: We provide full paid training to get you certified.
We are looking for problem-solvers who can turn a frustrated caller into a loyal brand advocate. If you have a professional demeanor and a passion for helping others, apply today!
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on first-contact resolution.
- Answer product and service inquiries accurately and efficiently using the CRM system.
- Document all customer interactions, issues, and resolutions in the database.
- Handle complex account adjustments, returns, and exchanges while adhering to company policies.
- Identify opportunities to upsell or cross-sell products to meet sales targets.
- Maintain a professional demeanor during high-stress situations and de-escalate conflicts effectively.
- Participate in daily team meetings and quality assurance training sessions.
Qualifications
- High school diploma or GED equivalent is required.
- Must be at least 18 years of age.
- Excellent verbal communication skills with a clear and friendly phone voice.
- Basic computer literacy and typing speed of at least 35 WPM.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Strong problem-solving abilities and attention to detail.
- Reliable internet connection (if remote hybrid role is applicable).