Job Description
Join our award-winning customer support team in Raleigh! We're urgently hiring motivated individuals for entry-level call center positions with comprehensive paid training. No experience required – we provide all tools for success. Enjoy competitive pay, flexible scheduling, and rapid advancement opportunities. Our modern downtown facility offers a supportive team environment with performance-based incentives. Start your career in customer service today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in case management software
- Meet/exceed daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable internet access for remote training options
- Pass background check and drug screening
- Must be available for evening/weekend shifts