Job Description
Join our award-winning customer service team and become the voice of our brand! We're seeking passionate Remote Customer Service Representatives in Tampa, FL and Georgia to deliver exceptional support experiences. Enjoy the flexibility of working from home while making a real impact on our customers' journey. Our comprehensive training program ensures your success, and our collaborative culture values your growth. Virtual Hiring Event on October 20th! Apply today to secure your spot.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Proactively identify opportunities to improve customer experience
- Participate in ongoing product knowledge training
- Contribute to team success through knowledge sharing
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- Exceptional written and verbal communication skills
- Proficient in multitasking with strong time management abilities
- Comfortable with CRM software (e.g., Salesforce, Zendesk)
- High-speed internet connection and quiet home office space
- Ability to work independently while collaborating virtually
- Flexible schedule availability including evenings/weekends
- Valid work authorization in the US