Job Description
Join our award-winning customer service team in Fort Worth, TX! We're seeking motivated individuals for immediate hire positions with comprehensive paid training. No prior experience required – we'll equip you with the skills to succeed in a dynamic call center environment. Enjoy competitive pay, flexible scheduling, and opportunities for career growth. Apply today and start your new career tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution time
- Collaborate with team members to resolve complex issues
- Adhere to company policies and compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with typing skills (25+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to Fort Worth office
- Flexibility to work evenings/weekends if needed
- Pass background check and drug screen