Job Description
Join our dynamic team at Customer Connect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking immediate opportunities in Jacksonville's thriving call center industry. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive environment.
Why Join Us? • Same-day interviews • Paid training • Flexible scheduling • Health/dental/vision • Performance bonuses • Free parking
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve issues using CRM tools and knowledge bases
- Meet/exceed performance metrics (call time, resolution rate)
- Document interactions accurately in company systems
- Collaborate with team members to improve service quality
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work in fast-paced environment
- Basic computer proficiency (MS Office, CRM)
- Flexible availability including weekends
- Pass background/drug screening