Job Description
Join our dynamic call center team in Jacksonville, FL for an immediate hire opportunity! We're seeking motivated individuals to deliver exceptional customer experiences while working in a modern, supportive environment. This position offers competitive pay, comprehensive training, and career growth potential. Perfect for career changers or those seeking stable employment with a forward-thinking company. Apply today and start your new career journey!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions and update customer databases accurately
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Problem-solving aptitude and customer-focused mindset
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience in fast-paced environments
- Must pass background check and drug screening