Job Description
Join our award-winning team as a Customer Service Representative in Mesa! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth is prioritized. Event Details: Date: Saturday, June 15th | Time: 9:00 AM - 3:00 PM | Location: 4510 E Southern Ave, Mesa, AZ 85204. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, product, and service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics for call quality, resolution time, and CSAT scores
- Proactively identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM systems (Salesforce experience a major plus)
- Exceptional verbal/written communication and conflict resolution skills
- Ability to multitask in fast-paced digital and voice channels
- Strong problem-solving aptitude with attention to detail
- Flexibility to work evenings/weekends during peak seasons