Job Description
Join our award-winning call center team in Jacksonville, FL! We're seeking dynamic individuals for immediate full-time positions offering competitive pay, comprehensive benefits, and rapid career growth. No experience required – we provide paid training! Enjoy a supportive environment with flexible scheduling opportunities and performance-based bonuses.
Why Choose Us?
• Industry-leading compensation package
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career advancement pathways
Responsibilities
- Handle incoming customer inquiries via phone and digital channels
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with cross-functional teams for complex resolutions
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings/weekends (rotating schedule)
- Basic typing proficiency (25+ WPM)
- Pass background check and drug screen