Job Description
Join our award-winning customer service team in Wichita and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers. Enjoy a collaborative environment with comprehensive training, career advancement opportunities, and competitive benefits. Start immediately and make an immediate impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently using CRM tools and established protocols
- Document interactions accurately and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask while maintaining composure under pressure
- Strong problem-solving abilities with attention to detail
- Available for flexible shifts including evenings/weekends as needed