Job Description
Join our award-winning customer service team in Milwaukee! We're seeking energetic Call Center Representatives for immediate full-time roles with competitive pay and benefits. No experience necessary – we provide comprehensive training. Work in a modern downtown facility with flexible scheduling and career growth opportunities. Perfect for career changers, recent graduates, or anyone seeking immediate employment with advancement potential.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and problem-solving mindset
- Availability for flexible shifts including evenings/weekends
- Passion for helping others and delivering exceptional service