Job Description
Join our award-winning call center team in Milwaukee with immediate openings! We're seeking enthusiastic individuals to provide exceptional customer service through phone, email, and chat channels. No experience required – our comprehensive paid training program will equip you with all necessary skills. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in a dynamic, supportive environment.
What We Offer:
- 5-day paid training program ($15/hour during training)
- Performance-based bonuses and incentives
- Health benefits, 401(k), and paid time off
- Free parking and modern downtown facilities
- Referral bonuses for successful hires
Responsibilities
- Handle 80+ daily inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and Zendesk platforms
- Meet/exceed KPIs: Average Handle Time (AHT), First Call Resolution (FCR)
- Collaborate with technical support and billing departments
- Participate in weekly coaching sessions for continuous improvement
- Maintain 98% attendance and punctuality standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear speaking voice and strong verbal communication skills
- Basic computer proficiency (Windows OS, typing 25+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Pass background check and pre-employment drug screening
- Resilient mindset to handle high-volume calls
- Must be authorized to work in the United States