Job Description
Join our award-winning call center team in Charlotte and start immediately! We're seeking dynamic individuals to deliver exceptional customer experiences while building rewarding careers. No experience required – we provide comprehensive training and career growth opportunities in a modern, supportive environment.
Why Choose Us?
- Same-week start dates available
- Comprehensive benefits package (Day 1 eligibility)
- Performance-based bonuses up to $500/month
- Tuition reimbursement program
- Modern downtown Charlotte location with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and knowledge bases
- Meet/exceed KPIs (call time, resolution rate, CSAT scores)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service quality
- Participate in ongoing product and soft-skills training
- Maintain 98% schedule adherence and punctuality
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear background check and drug screen
- Minimum 50 WPM typing speed
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts (evenings/weekends as needed)
- Strong problem-solving and active listening skills
- Authorized to work in the United States
- Reliable transportation to downtown Charlotte location