Job Description
Are you a strong communicator looking for an immediate start? Apex Customer Solutions is currently hiring a Chat Support Specialist to join our dynamic team in Charlotte, NC. We are dedicated to providing top-tier customer service and are looking for motivated individuals to join our support network.
In this role, you will act as the voice of our brand, interacting with customers through live chat channels to resolve inquiries and ensure satisfaction. Whether you are an experienced professional or entering the customer service field, we provide the training and tools you need to excel.
What We Offer:
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Immediate Onboarding: Start contributing to the team as soon as you are hired.
- Modern Work Environment: Access to the latest CRM and communication tools.
- Professional Growth: Clear pathways for advancement within the company.
Responsibilities
- Handle Inquiries: Manage a high volume of customer inquiries via live chat with speed and accuracy.
- Resolve Issues: Troubleshoot problems and provide accurate solutions to ensure customer retention.
- Documentation: Log all interactions and transactions accurately in our internal systems.
- Product Knowledge: Stay up-to-date on product features and services to provide informed answers.
- Feedback: Communicate customer feedback and trends to the team leads to improve service.
- Uptime Maintenance: Ensure consistent availability during assigned shift hours.
Qualifications
- Typing Speed: Minimum 40 words per minute (essential for chat support).
- Communication: Excellent written English skills and a professional tone.
- Experience: Previous customer service experience is preferred but not mandatory.
- Technical Requirements: Stable high-speed internet and a quiet home office setup.
- Availability: Must be available to work full-time hours, including evenings and weekends.
- Education: High School Diploma or GED equivalent.