Job Description
Join our dynamic team as an Immediate Hire Chat Support Specialist in Houston! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. This contract role offers rapid onboarding and competitive compensation for high-performing individuals ready to start immediately. Work in a collaborative environment where your problem-solving skills directly impact customer satisfaction and brand loyalty.
Responsibilities
- Provide real-time chat support for B2B clients across multiple industries
- Resolve technical inquiries, billing issues, and product questions efficiently
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with Tier 2 support teams for complex escalations
- Adhere to SLA metrics with 95%+ first-contact resolution rate
- Utilize Zendesk and Salesforce CRM platforms for ticket management
Qualifications
- Minimum 1 year customer service experience via chat/email
- Excellent typing speed (60+ WPM) with 99% accuracy
- Proficiency in CRM platforms (Zendesk/Salesforce preferred)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving skills with technical aptitude
- Available for immediate start and flexible shift scheduling
- High school diploma or equivalent required