Job Description
Join our elite customer support team at CustomerFirst Solutions! We're hosting an exclusive hiring event for talented Chat Support Specialists in New York. This is your chance to launch a dynamic career in customer experience with immediate start dates and competitive compensation. No experience necessary – we provide comprehensive training!
As a key member of our digital support team, you'll resolve customer inquiries via live chat, ensuring satisfaction and loyalty. Enjoy flexible scheduling, performance-based bonuses, and opportunities for rapid advancement. Our state-of-the-art downtown Manhattan office features collaborative workspaces and premium amenities.
Responsibilities
- Deliver exceptional customer service through real-time chat interactions
- Resolve technical and billing inquiries efficiently using CRM systems
- Document customer interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for response time and resolution rate
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 50 WPM typing speed with 95% accuracy
- Proficiency in multitasking and digital communication tools
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including weekends
- Previous customer service experience a plus
- Must attend in-person hiring event at 456 Tech Plaza